Frequently Asked Questions

Everything you need to know about your Fitelo Store experience.

What is the standard shipping timeframe for my order?

We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location.

How can I return or exchange an item?

We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and have the original tags attached to be eligible for a full refund or exchange.

How do I find the right size for me?

Every product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit for your body type.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.

Can I track my order once it has been shipped?

Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

Are the colors of the products accurate on the website?

We strive to display product colors as accurately as possible. However, due to different monitor settings and lighting, slight variations may occur.